Accessibility Statement

Effective date: January 15, 2026. We review our accessibility practices on an ongoing basis and update this statement when we make meaningful changes.

1. Our Commitment

We believe everyone should be able to learn about our services, book an appointment, and get help when a washer or dryer breaks down. That includes people who use screen readers, keyboard navigation, magnification software, or other assistive technology. We work to remove barriers on our website and to make our phone and on-site service available to all clients.

2. Standards We Follow

Our website is designed and maintained with the goal of conforming to the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA, published by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible to people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, and neurological disabilities.

3. Accessibility Features

Our website includes the following accessibility features:

• Semantic HTML structure with proper heading hierarchy
• Skip-to-content link for keyboard users on every page
• Descriptive alternative text for meaningful images
• Sufficient color contrast between text and backgrounds
• Visible focus indicators on interactive elements
• Form fields with properly associated labels
• Modal dialogs that can be dismissed with the keyboard
• Responsive design that works with browser zoom and mobile screen readers
• Cookie banner and forms that are reachable without a mouse

4. Known Limitations

We are continually improving our site, and we recognize that some areas may still present issues. Known limitations include:

• Third-party tools, such as embedded scheduling or analytics services, may not fully meet WCAG 2.2 AA standards
• Some older PDF documents may not be fully tagged for screen reader use
• Interactive date pickers may behave differently across browsers and assistive technologies
• Complex tables on our pricing and comparison pages may require additional navigation steps

If you encounter any of these issues or others, please contact us. We will provide the information you need in an alternative format and work to fix the underlying issue.

5. Accessibility In Our Service

Accessibility is not limited to our website. On service calls, our technicians are trained to:

• Communicate clearly and take extra time when needed
• Respect service animals and mobility equipment in the home or facility
• Work with caregivers, family members, or building staff when a client requests it
• Provide written documentation in a format the client can use
• Accommodate requests related to scheduling and access to the service area

6. Feedback and Assistance

We welcome feedback about the accessibility of our website and our services. If you have difficulty using any part of the site, or if you would like information in another format, please contact us:

• Email: [email protected]
• Phone: (718) 871-7545
• Mail: ProLaundry Repair, 458 Cozine Ave, Brooklyn, NY 11208

When you contact us, please describe the issue you encountered and, if possible, the page or feature involved. We will respond within a reasonable time, typically within five business days, and will work with you to provide the information or assistance you need.

7. Third-Party Content

Some content on our website is provided by third parties, such as embedded maps, fonts, analytics scripts, or scheduling tools. We do not control the accessibility of these services. Where possible, we choose providers that follow recognized accessibility standards, and we provide alternate contact methods on every page.

8. Changes to This Statement

We review this statement periodically and update it as our website and services evolve. The effective date at the top of the page reflects the most recent update. If you have ongoing accessibility needs, we recommend checking this page for updates.