Talk to a Real Technician
Call, send a message, or request a quote. Our dispatch line is answered by people who actually work on laundry equipment, not a call center script.
Send Us a Message
Tell us what is going on with your equipment and we will respond within one business hour during normal hours.
Dispatch & Service
Saturday, 8:00 AM – 6:00 PM
Sunday, emergency only
Headquarters
458 Cozine Ave
Brooklyn, NY 11208
United States
Our office is not a retail storefront. Please call ahead before visiting so we can have a technician available.
Service Area
All five New York City boroughs, plus select New Jersey, Westchester, and Nassau County locations.
See Full Service AreaNeed Service Today?
For urgent breakdowns, especially in laundromats and hotels, please call us directly rather than sending a message. Faster response.
Book AppointmentWhat Happens After You Contact Us
A simple three-step process from first contact to a scheduled technician.
We Review Your Request
A dispatcher reads every message. We match your issue to the right technician based on equipment type and location.
We Call You Back
Within one business hour you will receive a call to confirm details, quote the diagnostic fee, and propose a time window.
We Show Up Prepared
Based on your description, we bring the most likely parts to the first visit so most repairs are finished in one trip.
Common Contact Questions
How quickly will I hear back from you?
During business hours, we respond within one hour for phone calls and within two hours for messages submitted through this form. After hours, requests are reviewed the next morning unless you are a contract client with emergency coverage.
Can I get a quote over the phone?
We can give a rough range based on the symptoms you describe, but final pricing always requires an on-site diagnostic. This is standard practice for laundry equipment because two machines with the same symptom can have very different causes.
Do you service machines outside New York City?
Yes. We cover select parts of New Jersey, lower Westchester County, and Nassau County. Send us your ZIP code and we will confirm coverage. See the service areas page for details.
I am a property manager with multiple buildings. Who do I talk to?
For multi-site accounts, please mention it in your message. We will route you to our commercial division manager who handles fleet accounts and maintenance agreements. See the commercial services page for more information.
Do you offer free estimates?
Estimates for installation, consulting, and maintenance plans are free. Repair service includes a flat diagnostic fee which is credited toward the total invoice if you approve the repair.
Prefer to Book Directly?
Skip the form and pick a time that works for you. Most appointments are available within 24 hours.
Schedule Appointment